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My ID is not accepted. What can I do?

To verify your identity, there are several points to consider:

🪪 Your document must be a valid National Identity Card, a Driver License or a Passport.

📷 Screen captures or photographs can cause a problem. You must photograph or scan the original document. (Your document must be legible, clean and free from reflections when scanned or photographed).

🖨️ To provide a copy of your identity document, we invite you to consult this article: How do I upload a photograph of my identity document?

🚗 Paper versions of driver's licenses can be problematic due to potentially outdated photos. In this case, please use a different document.

🔞 If you are a minor, you cannot participate in auctions on Interencheres. Your identity verification will not be validated, even if your document is valid.

🆘 If your identity document is valid but not recognised, please contact our Customer service at contact@interencheres.com

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