My camera won't turn on / Stripe won't take a photo

To confirm your identity, we recommend that you carry out the verification from a smartphone equipped with a camera.

If your camera does not go off when you are about to photograph your document, please check the camera access authorisations for the Stripe site and the Interencheres site on your web browser.

You can also check from another browser or even another device.

The link to this verification is available by SMS or e-mail, in addition to the QR code to be scanned, so it can easily be transferred to another device.

If you encounter further difficulties, please get in touch with our Customer Service department at

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